Shipping & Store Policies

SHIPPING

Regarding COVID-19We are open for business and shipping orders. As a small business we feel fortunate to be healthy and to continue working and providing you with beautiful quilting fabrics and patterns. We continue to practice responsible hand washing and social distancing.

Our shipping model considers the shipping destination, the weight of your items, and any discounts available. These factors are used to create a shipping price tailored to your order. We use USPS to fulfill all of our orders. If you would prefer a different shipping method, please email us at info@gypsymothquiltshop.com BEFORE placing an order. We offer Free Shipping for qualifying orders subtotaling $100 or more, as well as local delivery and FREE pick-up.

Shipping Times

Most orders are shipped within 48 hours. You will receive an email once your order has shipped.

Lost Packages

Unfortunately USPS can lose a package from time to time.  This is a very rare occurrence, but it is possible.  If you believe your package has been lost in transit, please email us.  We will file a lost package claim on your behalf.  If you are a domestic US customer and have not received your package after 14 business days (from shipping date) of static tracking updates, email us then.  28 business days for all International Orders.  After a claim is filed, it takes 2-6 weeks to hear back from USPS.  In some cases they will reimburse Gypsy Moth Quilt Shop.  If that is the case we will reimburse you for the subtotal of your order.  If the claim is rejected, we will use our best discretion and judgment to come to a fair agreement for both parties.  Please understand that these occurrences are rare and are frustrating for us too.  We wish we could hand-deliver all of our packages to our wonderful customers!

 

STORE POLICY

         Pre-order Policy

Gypsy Moth Quilt Shop will offer preorders for fabrics that are highly anticipated and we know you are going to love!  You can find these fabric collections under our Pre-order menu option.  Placing a pre-order means you are reserving fabric by paying for a listing up-front, before Gypsy Moth Quilt Shop receives this fabric in hand.  Since Gypsy Moth Quilt Shop does not have the fabric in hand at the time of the pre-order, please understand that we will ship all pre-order fabrics immediately upon receiving said fabrics. The estimated date of arrival is noted in each pre-order listing.  Sometimes a manufacturer can experience delays or mis-shipments, and these situations are outside of our control. If there is an issue with your preorder (i.e. delays, missing piece, etc.), we will contact you immediately to make you aware of the situation, and proceed to find a reasonable solution.  Please know that all Pre-order sales are final.  Pre-order sales cannot be cancelled, altered, traded or combined with other orders.  We appreciate your understanding.  Please do not order “in stock” items with your pre-order, please place multiple orders if other items are needed more immediately.

         Return Policy

Online fabric shopping can be hard!  If a mistake has been made or fabric flaws are found in your order, please email us so we can make it right. All fabric sales through Gypsy Moth Quilt Shop are final. We cannot accept refunds or exchanges for other products in our store. Please be aware that not all monitors or mobile devices interpret color in the same way, therefore we cannot guarantee the color of your fabric will be exactly the same as you see online.  The only sure-fire way to guarantee a color is to order a swatch, which you can do by emailing us at info@gypsymothquiltshop.com.

How do I return my items?

If a mistake has been made in your order, please email us for full instructions on how to return your items within 7 days of the order being placed.  

         How do I correct a mistake in my order?

If a mistake has been made in your order, we do sincerely apologize!  Please email us and let us know what the issue is within 7 days of the order being placed.  We will do everything in our power to correct the mistake.

         Cancellations

Gypsy Moth Quilt Shop cannot refund/cancel orders that have already been placed. We hope you understand.

 

  STILL HAVE QUESTIONS?

Please contact us!

If you still have a question, we are here to help you! Just email us at info@gypsymothquiltshop.com and we will get back with you as soon as possible. No question is too small!